We ship Fed Ex Overnight Priority. This service means that WHEN we ship, it arrives the next morning. This is not same day ship, or next day arrival shipping. This simply is a service that arrives the morning after we ship.
We check what time your package is guaranteed to be delivered by FedEx. If your package is a 12pm, or as late as 430pm we will notify you to arrange shipping. Depending on the temperature it be required to ship HOLD FOR PICKUP at FedEx.
We ship Monday through Weds. only - We cannot ship animals Thursday, Friday, Saturday or Sunday.
You may request an alternate shipping day. Please email us at email@example.com to let us know what day works for you. Please include your order number.
For Example, if you order Monday before 2 pm, arrival would be Tuesday. If you Order Friday, Saturday, or Sunday, shipping would be Monday to arrive Tuesday. If you Order Thursday before 2 pm, arrival is Friday and so on. SUBJECT TO CHANGE based on weather, delays, feeding, amount of orders.
Overnight shipping is a FedEx SERVICE not a time frame. Meaning that WHEN we DO ship, it arrives the following day early morning between 8:30-10:30am to most locations. We will ship according to above schedule and are very accurate and on time.
SOMEONE MUST BE PRESENT TO SIGN FOR THE PACKAGE or our Live arrival guarantee is VOID.
Please see Live Arrival Guarantee page.
We pack your order in the safest, most efficient way possible. All animal orders are shipped in a styro-foam lined cardboard box used specifically for shipping reptiles. Depending on weather conditions, we may include an ice pack or heat pack at no charge for the safety of the animals.
If weather conditions are too severe to ship, we will notify you and arrange a future shipping date. This is all done for the safety of the animal!
There are no REFUNDS. If you order and its too cold, or too hot for a long period of time, or distance to fedex hub is reasonably too far, we will cancel order and issue STORE CREDIT ONLY for ordering at a later date. Store credit does not expire.
Due to high volume of orders, as well as a combined inventory with our brick and mortar store with some species, on some occasions, animals may be out of stock after ordering. We will offer a similar animal of equal or greater value to swap it out if you like, if not we can cancel and refund with no fee. We are not able to inventory a species or morph by sex unless we only have all one sex. We may not have the sex you ordered, but will notify you before shipping if a swap is ok. On the occasion there is a price difference on sexes, we will refund the difference.
THERE IS A $10.00 FEE FOR CANCELLATIONS!!!! NO EXCEPTIONS - WE WORK HARD TO PROCESS AN ORDER AND FIGURE OUT SHIPPING LOGISTICS, RESERVE YOUR ANIMAL, ETC ETC - SO REFUNDS FOR CANCELLATIONS WILL BE ACCESSED $10.00 FEE
Sorry we do not refund or take back animals due to being skittish, scared, defensive or "aggressive". They need time to adjust and build a bond with you. If you are unsatisfied with the purchase, you are welcome to ship it back for refund of the price of the animal. We do not refund shipping, nor pay shipping for return.
If a lizard loses its tail in shipping on the rare occasion, we will offer a discount.
We will gladly work with you to resolve any issues you may have. Under NO CIRCUMSTANCES will credit be processed without the return of the animal.
The health and safety of the animal comes first!
NOTE - OVERNIGHT SHIPPING DOES NOT MEAN IT SHIPS OVERNIGHT AS SOON AS YOU ORDER IT! Overnight shipping is a FedEx service that ensures delivery of the animal the next morning, so it is fast, and safe for the animal. Your order may be delayed due to weather, or for other reasons. We usually do not have delays but on occasion we do for a plethora of reasons since we are dealing with live animals. Such as ex: we cannot ship recently fed snakes and certain lizards because they may vomit in shipping and that is not good, so we may hold your package till the animal digests and then ship. We will notify you of something like this, or any delay to ensure you are aware, and that someone will be there to sign for package before shipping so that everyone and thing is aware and on an agreed upon schedule.
Dry Goods are shipped FedEx Ground.
We try to keep up to date on all Laws that seems to grow daily. We will not knowingly ship any animal or product to where it is illegal. Please do research before ordering. You are 100% responsible and agree by ordering, of knowing your local laws in regard to animals and products.