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Shipping & Returns

We ship FED EX overnight. Most packages arrive by 10:30am. If you live in a smaller town, or in a rural area it may arrive between 12-4pm.

We also offer HOLD FOR PICKUP at your closest FedEx center, so you can pick the package up after work/school.
Our shipping days are Monday- Thursday. Orders placed before 2pm usually get shipped the same day . This also depends on how many orders we have. Sometimes we are able to ship out the same day if order placed after 2pm, but not always. 

Orders placed after 2pm, get shipped the following day. We try to ship as soon as possible but weather, animal availability, may differ shipping dates, times. We recomend you email us to make sure what day it will go out before making plans. Sometimes snakes are fed the day you order, and we like to wait to ship them so that they dont have a rough time shipping with a full stomach. 
Ex: If you place your order at 5pm Monday, we will ship tuesday, and you will receive Wed. Morning.
You may request an alternate shipping day. Please email us at albinoturtles@comcast.net to let us know what day works for you.

EX: If you order Monday before 2pm, arrival would be Tuesday. If you Order Friday, Saturday, or Sunday, shipping would be Monday to arrive Tuesday. If you Order Thursday before 2pm, arrival is Friday and so on. Thanks!! 

Overnight shipping is a FedEx SERVICE not a time frame. We will ship according to above schedule and are very accurate and on time. 

Please see Live Arrival Guarantee page.

We pack your order in the safest, most efficient way possible. All animal orders are shipped in a styro-foam lined cardboard box used specifically for shipping reptiles.  Depending on weather conditions, we may include an ice pack or heat pack at no charge for the safety of the animals.
If weather conditions are too severe to ship, we will notify you and arrange a future shipping date. This is all done for the safety of the animal! There are no REFUNDS if shipping delays are due to weather.  Sorry we do not refund or take back animals due to being skittish, scared, or defensive. They need time to adjust and build a bond with you. 

The health and safety of the animal comes first!

Dry Goods are shipped FedEx Ground.

We try to keep up to date on all Laws that seems to grow daily. We will not knowingly ship any animal or product to where it is illegal. Please do research before ordering. You are 100% responsible and agree by ordering, of knowing your local laws in regard to animals and products.